As a multi award winning winery, we pride ourselves on our quality products and outstanding customer service. To support the day-to-day running of the department, we are looking for a Hospitality Co-ordinator with the experience and vision to take it to the next level. This is an exciting position with the potential to really make a significant impact in the local hospitality scene. This person will be an integral member of the department responsible for: administration support; office administration and ensuring excellent customer service. The key requirements of this role are to provide administrative support to the Restaurant & Retail team, engage with customers on behalf of Ridgeview and complete a wide range of auxiliary tasks that accompany the role.

Key Job Role

• Reporting to the Head of Hospitality you will be the first point of contact for external enquiries from restaurant, tours and retail customers via telephone, email or written correspondence; signposting as appropriate to provide a timely solution to queries.
• Delegating tasks and enquiries to the appropriate person within the business.
• To have a clear understanding of all elements of each department areas including menus, tours, and dining packages
• Administration of wine tours, restaurant and tour bookings and events and liasing with external clients in processing and organizing their bookings
• Working positively with customers to maximize on-site sales, experiences, and tour bookings to assist in reaching retail team targets working.

Other responsibilities

• Producing invoices for sales, payments and bookings and managing the outlook calendars
• Recording, collation, and reporting of relevant data.
• Maintaining a tidy, organized and fully stocked office.
• Ensuring high levels of customer satisfaction through excellent service, sales and outstanding experiences.
• Other administrative tasks as reasonably requested by the Head of Hospitality.
• To effectively co-ordinate all onsite bookings/ reservations and communicate in an orderly manner through to the Retail & Tours supervisors and the Hospitality Manager.
• To produce a daily onsite plan, fulfil ticketing and all hospitality requests and produce a weekly function planner for all departments.
• To work with the hospitality booking and ticketing system.
• To be the main point of contact for incoming calls to the department and maximize all enquiries, either by passing them on to the appropriate team or managing the enquiry personally.
• To monitor the department’s online presence, making sure all enquiries are dealt with effectively and all information is up to date and current. Preparing formal customer quotations, order forms, and invoices.
• Builds and maintains effective and professional relationships.
• Work closely with other team members, offering support and assistance when possible.
• General department support to ensure that all systems and processes are well maintained and operational.
• To be able to work flexible hours where the role of the job requires including weekends.
• To work towards agreed Department Key Performance Indicators (KPIs).
• Undertake any other duties appropriate to this role including working in retail areas, assisting Hospitality and Retail on events and supporting throughout the department.
• Experience required.
• Previous extensive experience delivering outstanding customer service to high end customers, ideally in the hospitality industry
• Extensive experience of highly effective verbal and written communication.
• Strong IT skills including Microsoft Office.
• Comprehensive administration experience

Personal characteristics

• Always strives for excellence
• Shows care and respect for others
• Able to quickly build trusting and lasting relationships within the team/company and with customers
• Proactively develop skills and expertise and apply in every detail
• Works hard and celebrates success.
• Self-motivated and able to work independently.
• Able to focus and work effectively in a busy office

• Highly organised with strong attention to detail.

What we will offer you:

• The opportunity to work within an award-winning wine business as part of a pioneering, proactive, dynamic and friendly team.
• Opportunities for your own continuous development with a focus on being the best you want to be
• Enhanced holiday allowance
• Access to our Employee Assistance Program.
• Cycle to work scheme ( after qualifying period )
• Tax free charity giving opportunities via payroll
• Varied and well attended social events throughout the year
• Excellent staff discounts
• And much more!